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Customer success & support

Get more than software. Get a team of experts who have your back.

We don’t just invest in building the best software. We invest in our team of experts whose mission is to help you get the most out of AgriWebb. From onboarding and implementation to upskilling and exploring new features, we’ve got you covered.

Our number one value? Live for our customers.

At AgriWebb, we take our commitment to supporting customers as seriously as we take our commitment to building the best livestock management software on the market. With local teams in every major market we serve, our team is available around the clock to connect on any question, concern, or issue you might have. Want even more tailored support and guidance? Explore our custom onboarding and success packages, designed to fit the needs of every farm or ranch.

Get set up for success

Change can be hard, especially when the days are already long.

Our dedicated Success team can help you kickstart your setup process with a personalised onboarding experience built around your team, and your unique business goals.

Kickstart setup

Start strong with AgriWebb from day 1. Kickstart your agtech journey with this training pack.

Starting at
$200

Who it’s best for

For new Mob customers, the Kickstart Training Pack is a simple, affordable way to set up your account and hit the ground running.

 

How we’ll help

This pack will give you the foundation to trust AgriWebb from day one, minimising setup headaches, building good habits early, and ensuring your farm data is accurate, audit-ready, and future-proof.

 

What we’ll cover

  • Personalised account setup
  • Animal setup
  • The map
  • How to access support

Essentials Setup

A starter pack to get you up and running with the basics.

Starting at
$500

Who it’s best for

Smaller operations or teams already familiar with on-farm technology but ready for help kick-starting their AgriWebb account.

 

How we’ll help

Our Customer Success team will guide you through the foundational elements of AgriWebb and help you set up your farm in two live Zoom sessions.

 

What we’ll cover

  • How to get your map set up
  • How to get started with adding animals
  • Account configuration Q&A
  • Livestock reconciliation and performance

Professional Setup

Deep dive into our pasture and grazing management features.

Starting at
$1,000

Who it’s best for

Medium operations or teams already familiar with on-farm technology.

 

How we’ll help

You’ll get everything included in our Essentials setup, plus additional Zoom sessions to help you establish compliance best practices and level up your grazing management capabilities in AgriWebb.

 

What we’ll cover

  • Everything in Essentials setup
  • Audit-ready reports and records
  • Enhanced grazing management, including animal units and pasture metrics

Corporate Setup

Expanded support for larger operations.

Starting at
$4,000

Who it’s best for

Larger farms with bespoke setup and training requirements.

 

How we’ll help

You’ll get everything included in our Professional setup, plus a fully customised onboarding plan based on your operation and teams’ unique needs.

 

What we’ll cover

  • Everything in Professional setup
  • Team productivity and management tools
  • Custom topics tailored to your operation

Helpful Resources

Want to learn more on your own, or have a specific question for the team? Here are the best ways to continue the learning journey.

Join the AgriWebb Academy

Explore our online learning hub, designed specifically to help our customers stay on the cutting edge of everything AgriWebb has to offer.

AgriWebb Academy

Visit the Help Center

Get advice and answers to frequently asked questions regarding AgriWebb records, reports, hardware connections, and more.

Visit the Help Centre
AgriWebb Program Hub - Izzy and Customer in Paddock

Have you heard about producer groups?

If face-to-face communication is for you, then so are Producer Groups! Our local group sessions are designed to help customers and future customers alike. Get familiar with AgriWebb and discover new features that can level up your productivity and profits while connecting with other producers in your area. Interested in joining a producer group near you?

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Customer love

“Thank you for a first-class training session today. You were able to balance those who were advanced AgriWebb users and those who were beginners. There is a lot to AgriWebb which will be adopted by everyone on-farm as they all get familiar with the program.”

Andrew B

Customer & Hamilton producer group member

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